Conflict Tool
It’s easy to get derailed when in conflict. Here are three areas to focus on during your next difficult conversation.
1) Concern
- what is the goal of this conversation?
- what is that we’re trying to address?
2) Context
- how are we gonna have this conversation?
- where are we gonna have this conversation?
- how long is it gonna take?
- why is it important for us to address this concern together?
3) Content
- what do we need to think about before the meeting?
- what do we need to share in the meeting?
- most importantly what is this meeting not about?
- what content is relevant?
Iterate.